Privacy Policy

This privacy policy sets out how My Camper Escape use and protects any information that you provide us with. 

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. My Camper Escape may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

What we collect 

We may collect the following information when you make your booking with us: - 

• name and job title 
• contact information including email address. 
• driving licence information 
• demographic information such as postcode, preferences and interests 
• digital images captured of driving licences, passport, ID documents and proof of address 
• images captured on CCTV 
• other information relevant to customer surveys and/or offers 

Consent 

You consent to My Camper Escape holding your details under the following circumstances: – 

• Making a booking with My Camper Escape
• Hiring a campervan with My Camper Escape. 
• Arriving at My Camper Escape premises

What we do with the information we gather 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:- 

• Internal record keeping pertaining to our Vehicle Hire Contract 
• We may share your information with our insurance broker Alan Boswell 
• We may use the information to improve our products and services. 
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. 
• We may use the information to customise the website according to your interests. 
• CCTV footage would only be shared with the police and our insurers in the event of an alleged crime having taken place. 

Security 

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

Links to other websites 

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information 

You may choose to restrict the collection or use of your personal information in the following ways: 

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us and using the unsubscribe options in emails sent. 

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may request details of personal information which we hold about you under the Data Protection Act 1998 / GDPR. There are no fees or charges for the first request, but additional requests for the same data may be subject to an administrative fee. If you would like a copy of the information held on you, please write to us at 14 Terrace Road, Sittingbourne, Kent, ME10 4SF or email up us at admin@mycamperescape.com. If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 

We will keep any information we hold on you for 7 years. 

Disclaimer 

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern My Camper Escape relationship with you in relation to this website. 

The use of this website is subject to the following terms of use: - 

• The content of the pages of this website is for your general information and use only. It is subject to change without notice. 
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for  any such inaccuracies or errors to the fullest extent permitted by law. 
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance,  and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. 
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence. 
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked      website(s). 
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England. 

The information contained in this website is for general information purposes only. The information is provided by My Camper Escape and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. 

Through this website you are able to link to other websites which are not under the control of My Camper Escape. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. 

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.